Criterion A6: Visitor Engagement and Feedback
The destination has a system to monitor and publicly report visitor satisfaction with the quality and sustainability of the destination experience and, if necessary, to take action in response. Visitors are informed about sustainability issues in the destination and the part that they can play in addressing them.
Example: Tarvisio, Italy
This Italian destination, bordering Austria and Slovenia, actively engages visitors to support its sustainability goals. As the second GSTC-Certified* sustainable destination in Italy, it provides tourists with guidance on responsible behavior through its website. Additionally, a feedback questionnaire gathers insights on visitor experiences and sustainability, fostering continuous improvement in destination management. *Note: The term “GSTC-Certified” is shorthand for “certified by a Certification Body that is GSTC-Accredited”
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Questionnaire for Tourists “Do Your Bit” on the Tarvisio website
